Feb 08, 2018

Replacement, Returns & Cancellation Policy

Privacy Policy

Billing and Shipping Policy

Terms & Conditions


Replacement, Returns and Cancellation Policy

Please note: Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/guarantee card and accessories.

DOA (Deficient On Arrival) Policy

A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the customer should contact the Kaiterra Service Center and initiate a RMA(Return Merchandise Authorization). The first attempt shall be to repair and restore the product.

To be able to claim DOA the following aspects are taken into account:

  • The fault prevents the product from optimum performance.
  • While returning your product, you should ensure that the original packaging, documentation and all the accessories, including cables and original packaging are available for return and attach a copy of the RMA.
  • There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
  • In case you notice the package contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact the Kaiterra service centre and arrange for sending the equipment back to the designated location.

When do you get a refund for the cancelled order?

If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in 7-21 working days for credit cards and 5-7 working days for debit cards and net-banking orders.

Disclaimer

The Kaiterra website is provided “As is” and “with all faults” and the entire risk as to the quality and performance of the Kaiterra website is with you. Except as otherwise stated in these terms, should the materials or services prove defective, you, and not Kaiterra, assume the entire cost of all necessary services and repair. Kaiterra expressly disclaims all warranties of  Merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights). Without limiting the generality of the foregoing, Kaiterra makes no warranty that the Kaiterra websites will meet your requirements or that the Kaiterra Websites will be interrupted, timely, secure, or error free or that defects in the Kaiterra Websites will be corrected. Kaiterra makes no warranty as to the results that may be obtained from the use of the Kaiterra websites or the accuracy or reliability of any information obtained through the Kaiterra websites. No advice or information, whether oral or written, obtained by you through the Kaiterra websites or from Kaiterra, its parents, subsidiaries, or other affiliated companies, or their suppliers (or the respective offices, directors, employees, or agents of any such entities) (collectively, “the Kaiterra Parties”) shall create any warranty. Kaiterra disclaims all equitable indemnities.

Order Placement

You can place orders for any of the products listed on the website. Acceptance of order is subject to both payment receipt and stock availability. Service Provider however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason(s) whatsoever, unless otherwise directed by Kaiterra. Upon receiving the payment, an order number is auto generated and appears as a message at the end of payment processing. This will also be mailed at the email ID provided by you at the time of entering the order. Service Provider will initiate the order processing after payment receipt subject to stock availability at that point of time. Orders once placed with payment cannot be cancelled. However, if the customer wants to cancel the order, Cancellation Charges will be applicable.

In case of upgrade related offers, the default merchandise will be replaced by the upgraded merchandise.

Payment

You can use various facilities, namely Credit Card, Debit Card and Net-banking payment through payment gateways on the site for making payments. In case of use of Credit or Debit Cards or Net-banking facilities to make payments, your information is secured through use of 128 bit Secure Socket Layer (“SSL”) technology. You agree, understand and confirm that the credit card used is lawfully owned or possessed by you and that you shall not pay or attempt to pay for Product(s) using fraudulent credit card information. Service Provider confirms that it shall use reasonable measures to ensure security of the information and will not be shared with third parties, unless required for fraud verifications or by law, regulation or court order. Neither Kaiterra nor Service Provider shall be liable for any credit card fraud.

Payment Gateway

There are multiple payment partners providing us with a payment gateway. All online transactions will be routed through one of our payment partners. Upon successful transaction, the payment partner will collect and remit the money to Service Provider. Service Provider upon receiving the payment will initiate order processing.

Order Fulfillment

Service Provider will initiate processing your order upon payment receipt for all orders. If there are any issues such as incomplete address, payment amount does not tally with order value, stock not available for one or complete set of products ordered and any such issues that could potentially delay the delivery, such orders will be referred to Customer Service Representatives (CSR). CSR will call or mail you to inform the issues. Only upon resolving the issues, the order will be processed.

Delivery & Acceptance of Goods

Service Provider will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.

If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable and the courier will initiate return of goods to Service Provider. If such returned goods are to be re-delivered without order cancellation, Service Provider can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation Charges of 5% of cost of goods will also be charged additionally.


Privacy Policy

Below we set out our Privacy Policy which will govern the way in which we process any personal information that you provide to us.

Privacy Policy Introduction

You can access our home page and browse certain areas of the site without disclosing your personal data save information collected by cookies that we may use (see below).

Who May Process Data

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name, address and your email.

Purpose of Processing

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.

Disclosure of Information

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

Cookies

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

Access to Information

You may ask us whether we are storing personal information about you by emailing us at the email address on this site’s contact page and, if you wish we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.

Consent and Enquiries

By continuing to use this site and access the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data, please contact us at india@kaiterra.com.


Billing and Shipping Policy

Mode of Payment

You can pay online securely via credit card, debit card, netbanking or wallets. In store purchases can be paid with cash or cheque. We also accept bank transfer. Please get in touch to initiate a bank transfer. Once the transfer is successfully received, we will dispatch your order. Cash on delivery is not available at this time.

How long will it take for me to get delivery?

Most orders are dispatched within 2 – 3 business days. Delivery time will vary based on your location. Deliveries in Delhi/NCR will take between 4 – 5 days and rest of India will be about 6 – 8 days.

How do I track the exact delivery status?

Once your order is shipped, you will get an email informing you of the courier company bringing your package and the tracking number. The package can be tracked on the courier company’s web site.

During what hours of the day can I expect delivery?

Deliveries are made during office hours, 9 am to 7 pm.

Will I be informed of the exact time of delivery?

The couriers deliver during office hours and for more specific details you can contact the courier company directly.

Delivery Policy

Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address after the order has been placed the shipment shall be retained at the shipper’s branch office for you to collect. You can ask for a shipper’s branch location nearest to you for picking-up the shipment.

What happens if I am not at my delivery address at the time of delivery?

The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.

Do I have to sign for the parcel personally, or can someone else sign for it?

People in your household can sign for the parcel but they will be asked for some proof of identification.

Partial Shipments

You can buy several items on Kaiterra.com/in in a single order. A particular item that is out of stock may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.

Out of Stock Items

Any out of stock items in your order will automatically be shipped separately. A notification for the same would be sent to you.

Warranties & Guarantees of Goods Sold

Products sold on this site are covered by manufacturer’s warranty. Warranty period and type offered are mentioned in the Warranty Policy.


Terms & Conditions

Attention: Please read these Terms of Use (“Terms’) carefully before using this website (“Site”). Using this site indicates that you have read and accept these terms. If you do not accept these terms, you are not authorized to use this site. These terms govern your use of this site, any content (such as text, data, information, software, graphics, or photographs) that Kaiterra India (collectively “KTI”) may make available through the site (collectively, “Services”). The site, materials, and services are referred to in these terms collectively as the “KTI Websites.”.

KAITERRA INDIA (“KTI”) in association with Roy Imaging LLP. (“Service Provider”), A7/94 Phase 5, Near Mother Mary School, Aya Nagar, Delhi – 110047, provides you the Kaitera Online store (‘Store’ or ‘KTI Website’) services subject to the notices, terms, and conditions set forth herein. In addition, when you use any KTI Online store service, you may be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and may be incorporated by reference. KTI reserves the right to change the services provided through the KTI online store and/or these terms and conditions at any time. KTI retains the right to deny access to anyone who we believe has violated these terms and conditions. Service Provider is a KTI authorized distributor and shall be responsible for accepting your orders, collecting payments and supplying the listed products or services as per your order.

Role of KTI and Service Provider

The KTI online portal is developed, maintained and updated by KTI. The process of payment authorization and receipt, order acceptance and fulfillment, and other physical portions of a transaction are managed by the Service provider. As stated, Service Provider shall be solely responsible for fulfillment of all orders successfully placed through the Store including but not limited to invoicing, payment processing and product delivery to customers. In no event shall KTI, its affiliates, directors, officers, agents, consultants or employees etc. be liable for any purchases made through the KTI Online store. You hereby to the fullest extent permissible waive any and all claims that you may have against KTI and its Representatives arising as a result of or in relation to the KTI online store or purchases made through the KTI Online store including, inter-alia, claims relating to payment and delivery of the products.

Other Agreements; Software, Services or Access

KTI may provide services (such as hardware maintenance or repair or software installation, or training) or access to KTI Websites under the terms of a separate agreement between you and KTI (each, an “Other Agreement”). KTI’s obligations with respect to any product, service, or access that it makes available to you under any Other Agreement shall be governed solely by the Other Agreement under which such product or service is provided and these Terms shall not be deemed or construed to alter the terms of such Other Agreements.

Information Errors

Neither KTI nor Service Provider undertakes that the information on the Store is correct or accurate at all time. In the event of information regarding a product being found incorrect due to any reason whatsoever, Service Provider shall have the right to refuse or cancel any orders placed for such product(s). If your credit card has already been charged for such a cancelled order, Service Provider shall issue a refund of the transaction through your original mode of payment to a maximum extent of the original amount paid.

Modifications to These Terms

KTI may, in its sole and absolute discretion, change these Terms from time to time. KTI will post notice of such changes on the applicable Site. If you object to any such changes, your sole recourse shall be to cease using the KTI Websites. Continued use of the KTI Websites following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Standard Warranty

All the materials and products and services, included on or otherwise made available to you through the Store shall be covered by standard product warranty offered by the manufacturer. The products are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the KTI Service Center with the following details:

Details of the product owner, invoice, product code, product serial number and the symptoms associated with the failure.

If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.

It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.

Limitation of Liability

The liability, if any, of Service Provider and KTI towards a user under this Agreement shall be limited to the amount payable by User to the Service Provider. Neither Service Provider nor KTI shall be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise. This provision does not limit either party’s liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.

Indemnity

User shall at all times fully indemnify and hold harmless KTI, Service Provider, their officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of User’s breach of the Terms & Conditions and/or User’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and online defamation, and/or any third party using the User’s account, of any intellectual property and/or other right of any person and/or entity.

Governing Law and Jurisdiction

The transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Delhi.

Force Majeure

KTI and Service Provider shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein. Explanation: “Force Majeure Event” means any event due to any cause beyond the reasonable control of KTI and/or Service Provider, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of KTI and/or Service Provider hereto which prevents timely fulfillment of obligation of KTI and/or Service Provider.

Cancellations

KTI reserves the right to cancel the order at its discretion (with/without prior customer intimation) depending on the availability of products.